FAQ

What is Cityposters.eu?
Cityposters.eu is the place to create unique and personalized city posters. With our easy-to-use design tool, you can create your very own custom poster within a heartbeat! We are based in the southern area of the Netherlands and we ship your poster for free!

How do I make a custom city poster?
We have developed our own design tool so it’s very easy to create your own piece of art.

What kind of paper do you print on?
We print our posters on 250 grams high quality premium paper for the best quality.

Is it possible to order a frame with the poster?
Yes, you can choose this option in our design tool.

Do I receive a preview before printing?
Yes, we will send a print proof to the email address you used to place the order. After approval we start printing.

How fast do you deliver?
We have a network of print shops worldwide so in 95% we can deliver within a couple of days.

Which countries do you deliver to?
Because of our big network we can deliver to any country in the world.

I made a mistake, can I cancel my order?
No problem. We can cancel your order until you have approved the print proof. After that it goes into the printing process and we can no longer cancel it. In most cases it is not necessary to cancel the order because we can still adjust it exactly to your wishes and we are happy to help you with that.

Can I return my order?
Unfortunately, it is not possible to return personalized products.

My poster arrived damaged, what to do?
Send us an email with your order number and add some photos of the damaged poster. We will send you a new one free of charge.